The Silver 100% satisfaction guarantee

All of our jewellery carries a full money back guarantee. Any item you order from us can be returned within 14 days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging. Remember to include your name and address and whether you would like a refund or exchange.

Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order.

Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery remove when showering, swimming or when undertaking manual or domestic work.

Hallmarking

All our silver jewellery items are Assay standard and Hallmarked when over the required 7.8 grams. The silver we use is 925 sterling silver, so you can feel assured that the silver we use is of the highest quality. All solid gold items are hallmarked and certified by Assay. Some of our items may be laser hallmarked, these will often be found on the inside of the product.